BetDeluxe is one of the newest bookies in Australia. They offer just a basic set of betting products, without any advanced betting features. Beginners may be ok with that, but everyone else would be much better off with some more advanced bookie. Bet365 offers the best betting platform in Australia, so we suggest giving them a look.
I have tested every aspect of this betting site and put all of the insights into my BetDeluxe review. If you want to learn more about their betting products, payment methods and safety features, then you’re in the right place.
- Excellent racing offering
- User-friendly website
- Racing live streaming
- Limited payment method support
- No live betting
BetDeluxe may be a newcomer, but it’s owner Noah Rose is a well-known name in horse racing circles. He is an on-track bookmaker who, after many years of doing business in person, decided to go online. After partnering up with the popular ‘BetMakers’ platform, he launched an online sportsbook in early 2020.
Since Mr Rose is such a well-known name around here, BetDeluxe started getting traction very quickly. I joined as soon as they went live. Nowadays, most of the latest bookies are actually just new brands from already established companies. So it’s always good to see completely fresh faces that bring a new approach to online betting.
As you could probably guess, BetDeluxe’s speciality is horse racing. They have quite a decent offer, especially if you’re more into domestic events. Greyhound racing fans will also be pleased, as there are enough markets available for even the most seasoned punters.
Unfortunately, their sportsbook offering isn’t the most developed, but you’ll find all of the most popular sports, like NRL, AFL, cricket and a full range of popular US leagues.
However, the thing that left the strongest impression on me is the BetDeluxe’s simplicity and ease-of-use. Sometimes huge sites like Unibet and bet365 can look too overwhelming with their numerous features. Unlike them, BetDeluxe is as simple as it gets. That’s why I would highly recommend this bookmaker to novice bettors.
BetDeluxe Horse Racing Offer
As I mentioned at the beginning of this review, BetDeluxe has an excellent horse racing betting offer. They cover both domestic and international events which are neatly divided under two tabs. It makes for a great user experience, so even complete beginners won’t find it difficult to locate their bets. Everything is listed under the racing page in the top menu, while the upcoming and most popular races are displayed on the home page as well.
When it comes to markets, BetDeluxe has all of the most popular ones. It’s not the deepest selection I have ever seen, but it should be enough to please almost any punter. They have everything from win/place to the full range of exotics, like a trifecta, exacta, quinella and so on. Again, I really like how user-friendly everything is. It’s so easy to place even complex bets like quinellas or exactas. That’s actually one of the main reasons I keep going back to BetDeluxe.
Horse Racing Odds Comparison
The test below showed that BetDeluxe offers slightly lower value odds than it’s top competitors. However, this doesn’t mean that it will be that way every time. My comparison test is based on only one event, so take it with a grain of salt. The most important thing is to always shop around and search for the top odds since that’s the only way to always end up with the best deal possible.
|Costa Del Mar||4.80||5.00||5.00|
|Ready To Soar||2.90||3.10||3.00|
Sports Betting at BetDeluxe
Sports betting isn’t BetDeluxe’s forte. They have a decent offering, but nothing too fancy. I counted around 10 different sports at the time of writing this review. You won’t find any of the niche sports here. However, all of the big ones are present.
They cover not just NRL, AFL, NBA, soccer and other popular sports, but also ones like motor racing and darts. BetDeluxe’s sports offering is no match for the likes of bet365 or Unibet. Nevertheless, I found it more than enough to satisfy my daily sports needs.
BetDeluxe once again nailed the design and user experience. Everything is held under a single ‘Sports’ tab where you can easily navigate through sports and leagues. The only real downside here is that the selection of markets isn’t the best. You’ll get all of the most popular ones. However, if you want to enjoy some exotic bets, it would be better to look elsewhere.
Sports Odds Comparison
As you can see from the table below, BetDeluxe has the best odds on the Six Nations Championship game I took as an example. The difference isn’t too big, but it shows that BetDeluxe stands shoulder to shoulder with some of the most renowned bookies in Australia, such as Unibet and Palmerbet.
When you start your next hunt for the best sports odds, make sure to check out BetDeluxe as well, since they obviously have a lot to offer.
Live Streaming – BetDeluxe TV
Even though they are a small sportsbook, BetDeluxe is just one of the handful of brands that offer live streaming on their site. They do that over a BetVision platform, which covers many of the domestic and international races. It includes thoroughbred, harness, as well as greyhounds. The great thing about BetVision live streaming is that they even cover some of the events that usually aren’t broadcasted on SkyRacing channels.
The feature is called BetDeluxe TV, and it’s always available at the bottom of the screen. All you need to do is click the ‘play’ button to start streaming.
I like it because it’s so straightforward and looks great on mobile as well. However, the selection of races isn’t that broad and they don’t have sports at all. BetDeluxe TV just isn’t a match for what bet365 or Unibet have on offer. Still, it’s a great feature that allows you to follow live races with no strings attached.
💡 TIP! You do NOT need to be a registered user to access BetDeluxeTV!
Live Betting – Still Not Available
At the time of writing this review, BetDeluxe hasn’t been offering live betting. I am, personally, a huge fan of in-play punting, so this is quite a big drawback in my books. BetDeluxe is still a work in progress, so I assume that they’ll add more advanced betting features later down the road.
If you want to bet live right now, I suggest you visit bet365. They have probably the best in-play betting platform in Australia, which is both easy to use and covers an extensive range of sports and racing events. Unibet and Betfair also have their advantages, so you should definitely give them a look as well if you want to search around and compare first.
BetDeluxe Mobile App
All of you who like to place a quick bet on the go will be pleased with what BetDeluxe has to offer. The web-based app looks so clean and simple that even complete beginners will feel right at home. Everything is more or less the same as on the desktop site, so my transition to mobile was very smooth.
You have 4 tabs in the bottom, ‘Home, ‘Sports, ‘Racing’ and ‘Promotions’, where you can access all of the most important parts of the site. The BetDeluxe TV button is also there, which makes streaming on mobile very quick and easy. A live chat icon is always in the lower right corner, so assistance is always just a tap away.
At the time of writing, BetDeluxe wasn’t offering any native apps for iPhone or Android users. However, their customer support told us that dedicated apps are just around the corner! Hopefully, they’ll look as good as the web-based app.
This is one of the areas of BetDeluxe that needs the most improvement. For now, you can only deposit via POLi or bank transfer. Since POLi can only be used for deposits, the only withdrawal option is bank EFT.
However, BetDeluxe states on the site that they are waiting for the merchant facility approval to enable credit/debit cards transactions. So it’s safe to say that at least Visa and MasterCard will be available sometime soon. Since this betting site is still new and improving, the lack of payment options isn’t a dealbreaker. They’ll get them all eventually!
The great thing here is that withdrawals are very swift. They process them a few times a day and quickly give the paperwork to banks. That’s why winnings were almost always on my account within 24 hours, which is excellent!
Don’t forget to verify your account before requesting a withdrawal. It’s a standardised process that usually takes a few days to finish. However, you can’t make any transactions before verifying your identity.
Is BetDeluxe Safe?
BetDeluxe is a safe and reliable betting site. Noah Rose is a Victorian Registrated Bookmaker with a lot of betting industry experience, so you can be sure that this site is legit.
On top of that, BetDeluxe has all of the usual safety features, such as the SSL encryption. I believe that player security is the most important thing when betting online. Luckily, this bookmaker scores high when it comes to safety.
Since BetDeluxe is a registered bookmaker, they have to have all of the responsible gambling tools in place. Even I sometimes use features like pre-commitment, just to make sure not to overspend. So in case you think you may need a little help, don’t hesitate to use it as well. The other option is to seek professional help. Just call one of the numbers from the ‘Responsible Gambling’ page, and someone will be with you shortly. Don’t worry, it’s all free and anonymous.
Customer Support – Quick and Friendly
I have only nice things to say about BetDeluxe’s customer support. You can give them a call every day of the week from 9 am to 9 pm. But still, the most efficient way to get things done is via live chat. Just click the button in the lower right corner, and the window will pop up.
Agents are available from 6 am to 1 am, which means that assistance is almost always available. The thing I liked the most here is that they are really fast to respond. It usually takes just a few minutes to get a reply from a very friendly and helpful BetDeluxe agent.
Punters can also get in touch with BetDeluxe via email. However, the live chat is much more convenient, at least for me. Before you rush to give them a call, try checking out the FAQs page first. It’s not the most extensive one in the world, but it has all the basic stuff. This is the quickest and easiest way to find basic solutions.
BetDeluxe Contact Details
- Phone – 03 7018 2345 – available from 9 am to 9 pm
- Email – [email protected]
- Live chat – yes – available from 6 am to 1 pm
BetDeluxe is a simple betting site, without almost any additional features that would make them stand out. They offer live streaming, but it’s limited only to a handful of selected races and sports events still aren’t available.
There are a few more downsides, such as the lack of sports markets and a weak selection of payment methods. BetDeluxe is a decent bookmaker if you want to bet on horses, but they are way behind market leaders when it comes to sports betting. Because of all this, we are sure that you’ll be much better off with some more established betting site, such as bet365.
How can I contact BetDeluxe customer support?
You can get in touch with BetDeluxe customer support via phone, live chat or email. We suggest you use the live chat since it’s the most efficient method. Take a look at the review above for the full BetDeluxe contact details.
Does BetDeluxe offer live streaming?
Yes, BetDeluxe offers a BetDeluxe TV feature which allows you to watch domestic and international thoroughbred, harness and greyhound races. We talk more about BetDeluxe live streaming in the review above.
Is there a BetDeluxe Android app?
Yes, BetDeluxe has a native app for Android devices. You’ll have to download it directly from their website and install it on your device. Take a look at the article above for more info about how to use BetDeluxe Android app.
How long does it take to withdraw money from BetDeluxe?
Your BetDeluxe winnings will usually hit your account within 24 hours of requesting a withdrawal, which is excellent. Note that currently, you can receive winnings only via bank transfer. For more details about payments at BetDeluxe, read the review above.