BetDeluxe is one of the newest online operators in Australia. They started as an on-track bookmaker, so horse racing is their strong point. You can even watch live races directly on their site via BetDeluxe TV!
I have tested every aspect of this betting site and put all of the insights into my BetDeluxe review. If you want to learn more about their betting products, payment methods and safety features, take a look at the rest of the article.
- Excellent racing offer
- User-friendly website
- Racing live streaming
- Not so many payment methods
- No live betting
BetDeluxe may be a newcomer, but it’s owner Noah Rose is a well-known name in the horse racing circles. He is an on-track bookmaker who after many years of doing business in person decided to go online. After partnering up with popular ‘BetMakers’ platform, he launched an online sportsbook in early 2020.
Since Mr Rose is such a well-known name around here, BetDeluxe started getting traction very quickly. I joined almost immediately after they went live. Nowadays, most of the latest bookies are actually just new brands from already established companies. So it’s always good to see completely fresh faces.
As you could probably guess, BetDeluxe’s speciality is horse racing. They have quite a decent offer, especially if you’re more into domestic events. Greyhound racing fans should also be pleased, as there are more than enough bets to please even the experienced punters.
Sports betting offer isn’t that strong, but you’ll find all of the most popular sports, like NRL, AFL, cricket and a full range of popular US leagues.
However, the thing that left the strongest impression on me is the simplicity of BetDeluxe sportsbook. Sometimes huge sites like Unibet and bet365 can look too overwhelming with their numerous features. Unlike them, BetDeluxe is as simple as it gets. That’s why I would highly recommend this bookmaker to novice bettors.
BetDeluxe Horse Racing Offer
As I mentioned at the beginning of this review, BetDeluxe has an excellent horse racing betting offer. They cover both domestic and international events which are neatly divided under two tabs. It makes for a great user experience, so even complete beginners won’t find it difficult to locate their bets. Everything is listed under the racing page in the top menu, while the upcoming and most popular races are displayed on the home page as well.
When it comes to markets, BetDeluxe has all of the most popular ones. It’s not the deepest selection I have ever see, but it should be enough to please almost any punter. They have everything from win/place to the full range of exotics, like a trifecta, exacta, quinella and so on. Again, I really like how user-friendly everything is. It’s so easy to place even complex bets like quinella or exacta. That’s actually one of the main reasons I keep getting back to BetDeluxe.
Horse Racing Odds Comparison
The test below showed that BetDeluxe offers a slightly lower odds than it’s top competitors. However, this doesn’t mean that it will be that way every time. My comparison test is based on only one event, so take it with a grain of salt. The most important thing is to always shop around and search for the top odds since that’s the only way to always end up with the best deal possible.
|Costa Del Mar||4.80||5.00||5.00|
|Ready To Soar||2.90||3.10||3.00|
Sports Betting at BetDeluxe
Sports betting isn’t the BetDeluxe’s strong side. They have a decent offer, but nothing too fancy. I counted around 10 different sports at the time of writing this review. You won’t find any of the niche sports here. However, all of the big ones are present.
They cover not just NRL, AFL, NBA, soccer and other popular sports, but also the ones like motor racing and darts. BetDeluxe offer isn’t a match for bet365 or Unibet. Nevertheless, I found it more than enough to satisfy my daily sports needs.
BetDeluxe once again nailed the design and user experience. Everything is held under a single ‘Spots’ tab from where you can easily navigate through sports and leagues. The only real downside here is that the selection of markets isn’t the best. You’ll get all of the most used ones. However, if you want to enjoy some of the exotic bets, it would be better to move on.
Sports Odds Comparison
As you can see from the table below, BetDeluxe has the best odds on the Six Nations Championship game I took as an example. The difference isn’t too big, but it shows that BetDeluxe stands shoulder to shoulder with some of the most renowned bookies in Australia, such as Unibet and Palmerbet. When you start your next hunt for the best sports odds, make sure to check out BetDeluxe as well, since they obviously have a lot to offer.
Live Streaming – BetDeluxe TV
Even though they are a small sportsbook, BetDeluxe is just one of the handful of brands that offer live streaming on their site. They do that over a BetVision platform, which covers many of the domestic and international races. It includes thoroughbred, harness, as well as greyhounds. The great thing about BetVision live streaming is that they even cover some of the events that usually aren’t available on SkyRacing channels.
The feature is called BetDeluxe TV, and it’s always available at the bottom of the screen. All you need to do is click the ‘play’ button to start streaming.
Note that you don’t even have to have a registered account to start watching!
I like it because it’s so straightforward and looks great on mobile as well. However, the selection of races isn’t that broad and they don’t have sports at all. BetDeluxe TV just isn’t a match for what bet365 or Unibet have on offer. Still, it’s a great feature that allows you to follow live races with no strings attached.
Live Betting – Still Not Available
At the time of writing this review, BetDeluxe hasn’t been offering live betting. I am personally a huge fan of in-play punting, so this is quite a big minus in my books. BetDeluxe is still a work in progress, so I assume that they’ll add more advanced betting features later down do road.
If you want to bet live right now, I suggest you visit bet365. They have probably the best in-play betting platform in Austra, which is both easy to use and covers an extensive range of sports and racing events. Unibet and Betfair also have their advantages, so you should definitely give them a look as well if you want to search around and compare first.
BetDeluxe Mobile App
All of you who like to place a quick bet on the go will be pleased with what BetDeluxe has to offer. The web-based app looks so clean and simple that even complete beginners could use it. Everything is more or less the same as on the desktop site, so my transition to mobile was very smooth.
You have 4 tabs in the bottom, ‘Home, ‘Sports, ‘Racing’ and ‘Promotions’, from where you can access all of the most important parts of the site. The BetDeluxe TV button is also there, which makes streaming on mobile very quick and easy. Live chat pop-up is always in the lower right corner, in case you need quick help.
BetDeluxe is currently offering a native app only for Android, so all of the iPhone users, including myself, will have to wait a bit more for a dedicated application. I have still tested the Android one and looks, and it works as expected. Everything is smooth and easy to reach.
The only thing to look after is the download process. You can’t get it directly from the Play Store because of Google’s policy on gambling, so you’ll have to download it directly from the BetDeluxe site. Just click on the Android icon in the footer of any page to get the apk file. In case this is your first time installing an Android betting app, take a look at the quick guide below.
This is one of the parts of BetDeluxe that needs the most improvement. For now, you can deposit only via POLi or bank transfer. Since POLi is a deposit only method, there is no other option but to withdraw by bank EFT.
However, BetDeluxe states on the site that they are only waiting for the merchant facility approval to enable credit/debit cards transactions. So it’s safe to say that at least Visa and MasterCard will be available anytime soon. Since this betting site is still new and improving, I don’t take the lack of payment options as a great negative. They’ll get them all eventually!
The great thing here is that withdrawals are very swift. They process them a few times a day and quickly give the paperwork to banks. That’s why winnings were almost always on my account within 24 hours, which is excellent!
Don’t forget to verify your account before requesting a withdrawal. It’s a standardised process that usually takes a few days to finish. However, you can’t do any transactions before verifying your identity.
Is BetDeluxe Safe?
BetDeluxe is a safe and reliable betting site. Noah Rose is a Victorian Registrated Bookmaker with a lot of experience in betting business, so you can be sure that this site is legit. On top of that, BetDeluxe has all of the usual safety features installed, such as the SSL encryption. I believe that the players’ security is the most important thing when betting online. Luckily, this bookmaker scores high when it comes to safety.
Since BetDeluxe is a registered bookmaker, they have to have all of the responsible gambling tools in place. Even I sometimes use features like pre-commitment, just to make sure not to overspend. So in case you think you may lose control, don’t hesitate to use it as well. The other option is to seek professional help. Just call one of the numbers from the ‘Responsible Gambling’ page, and someone will be with you shortly. Don’t worry, it’s all free and anonymous.
Customer Support – Quick and Friendly
I have only nice things to say about BetDeluxe customer support. You can give them a call every day of the week from 9 am to 9 pm. But still, the most efficient way to get things done is via live chat. Just click the button in the lower right corner, and the window will pop up.
Agents are available from 6 am to 1 am, which means that you can quickly solve all of the problems almost anytime. The thing I liked the most here is that they are really fast to respond. It usually takes just a few minutes to get a reply from a very friendly and helpful BetDeluxe staff.
There is also an option to send an email. However, the live chat is much more convenient, at least for me. Before you rush to give them a call, try checking out the FAQs page first. It’s not the most extensive one in the world, but it has all the basic stuff. So in case there is some smaller problem, just reading a few prepared guides should be enough to get your through.
BetDeluxe Contact Details
- Phone – 03 7018 2345
- Email – [email protected]
- Live chat – yes
BetDeluxe is a nice little betting site. They have most of the thing regular punters would want, from great horse racing coverage to very user-friendly site. Plus you get to watch racing live streams for free!
There are a few downsides as well, such as the lack of sports markets and a weak selection of payment methods. However, I pointed out several times in my BetDeluxe review that this betting site is still a work in progress. They’ll most certainly improve in the following months, but the event as it is, BetDeluxe is a bookmaker I could recommend to anyone.
How can I contact BetDeluxe customer support?
You can get in touch with BetDeluxe customer support via phone, live chat or email. We suggest you use the live chat since it’s the most efficient way. Take a look at the review above for the full BetDeluxe contact details.
Does BetDeluxe offer live streaming?
Yes, BetDeluxe offers a BetDeluxe TV feature which allows you to watch domestic and international thoroughbred, harness and greyhound races. We talk more about BetDeluxe live streaming in the review above.
Is there a BetDeluxe Android app?
Yes, BetDeluxe has a native app for Android devices. You’ll have to download it directly from their website and install it on your device. Take a look at the article above for more info about how to use BetDeluxe Android app.
How long does it take to withdraw money from BetDeluxe?
The money will be on your account within 24 hours after requesting a withdrawal, which is an excellent waiting time. Note that currently, you can receive winnings only via bank transfer. For more details about payments at BetDeluxe, read the review above.
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